Refund policy

Last updated on 2 November 2026

Damaged, misprinted or defective prints
Tell us within 10 days of receiving your order, with a photo, via our contact form or hello@fnprints.com. If the error is ours, we replace or refund the item at our cost.

Lost in transit
Claims must reach us within 30 days of the estimated delivery date.

Wrong address or unclaimed parcels
If the courier cannot deliver because the address is incomplete, or the parcel is not collected, it returns to our partner's facility. Once you confirm the correct address, we reship it; reshipping costs are paid by you. Please enter your full address (PO boxes are not accepted) and a phone number.

Change of mind
Every print is made to order for you, so we do not accept returns or exchanges for change of mind or the wrong size. Please check the size chart before ordering.

EU customers: right of withdrawal
If you live in the EU, you can withdraw from your purchase within 14 days of receiving it, without giving a reason. To do so, tell us clearly (for example by contact form or email) before the 14 days end. You can use the model form below, but you do not have to.

Orders go into production within 24 to 48 hours. If you want to cancel before dispatch, contact us straight away.

The right of withdrawal does not apply to goods made to your specifications or clearly personalised (Article 16(c), Directive 2011/83/EU).

If you withdraw, we refund all payments received, including standard delivery costs, without undue delay and no later than 14 days after we receive the returned goods. If you withdraw, you pay the cost of sending the print back to us.

How to return an item
Contact us first. Pack the print in its original tube or box, say why you are returning it and whether you want a replacement or a refund, and use a trackable shipping method.

Model withdrawal form
To: FN Prints, RAKEZ Compass, FDBC2365, Ras Al Khaimah, United Arab Emirates, hello@fnprints.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature (only if submitted on paper):
Date:
(*) Delete as appropriate.

This policy is governed by and interpreted in accordance with its English version, regardless of any translation.